IT Support Level 1

fr13084062_1010039472416919_1426466452_nespr

 

 

What are we looking for?

An advanced level of the language you are applying for is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!

What will your job be about?

How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
• Providing support for user requests around hardware, software, network and service issues
• Coordinate incident resolutions with Level 2 and Level 3 staff
• Logging and keeping records of user queries

Who is Genpact?

We welcome you to be our next Genpacteer!

Genpact stands for “generating business impact.” We are the largest international provider of business services in Romania. We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency and business agility. Our hundreds of clients include more than one-fourth of the Fortune Global 500. We have grown to over 70,000 people in 25 countries, with over 4000 colleagues in our European centers.
If you want to find out more about Genpact and how you can Learn. Grow. Succeed. Visit our career website and like our Facebook pages: YouYourself and Genpact.
Our Romanian offices are located in Bucharest (Iride Business Park, Pipera) and Cluj-Napoca (United Business Center).

Apply now with your CV at recrutare.genpact@bosromania.ro!